Privacy Policy

At Living Without Chemicals, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase products, or make donations. By using our site, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

We collect personal information to provide you with the best possible service. The types of information we collect include:

 

a) Personal Information

When you purchase products, create an account, subscribe to our newsletter, or make a donation, we may collect the following personal information:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely via third-party payment processors)

 

b) Non-Personal Information

We also collect non-personal information that cannot identify you, such as:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on the website

• Referring website or social media platforms

This information helps us analyze trends, manage the site, and improve the user experience.

 

2. How We Use Your Information

We use your personal information to provide a seamless shopping experience, communicate with you, and improve our services. Specifically, we may use your information for the following purposes:

• To process your orders and payments

• To deliver your products to the specified address

• To send order confirmations, shipping updates, and customer service communications

• To personalize your experience and provide recommendations

• To manage your account and respond to your inquiries

• To send promotional materials, special offers, and newsletters (with your consent)

• To process and acknowledge donations

• To analyze website traffic and usage to improve our services

 

3. How We Protect Your Information

We take the security of your personal information seriously. We use various security measures, including encryption and secure socket layer (SSL) technology, to protect your data during transmission and storage. We also use trusted third-party payment processors to handle your payment details securely, and we do not store sensitive financial information on our servers.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You acknowledge that you are providing personal information at your own risk.

 

4. Third-Party Services

To provide certain services, we may share your information with trusted third-party providers. These may include:

• Payment processors

• Shipping carriers

• Marketing services

• Analytics providers

We only share information with third-party services that follow strict privacy and security standards. These partners are authorized to use your personal information solely for the purpose of providing the services we have requested.

 

a) Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files that are placed on your device when you visit our site. These help us remember your preferences, track your activity on the site, and tailor our content to your interests.

 

Types of Cookies We Use:

• Essential Cookies: These are necessary for basic functionality, such as adding items to your cart and completing a purchase.

• Analytics Cookies: These help us understand how you use our site, so we can improve its performance.

• Marketing Cookies: These track your browsing habits to deliver relevant ads and promotions based on your interests.

You can disable cookies through your browser settings, but doing so may affect the functionality of our website.

 

6. Email Communications

By signing up for our newsletter or providing your email address during a purchase, you consent to receive occasional promotional emails, updates, and special offers. You may opt out at any time by clicking the "unsubscribe" link in the email or contacting us directly.

We may also send you transactional emails related to your orders, account, or customer service inquiries. These emails are necessary for completing transactions and cannot be opted out of unless you delete your account.

 

7. Donations

If you choose to make a donation, we collect the necessary information to process the donation, including your name, contact details, and payment information. Donations are processed securely, and we do not store any financial information. All donations are voluntary, and by donating, you agree that your information may be used to communicate with you about the impact of your donation and future fundraising efforts.

 

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

 

9. Your Rights

You have certain rights regarding your personal information, including:

• The right to access, update, or delete your information

• The right to object to or restrict how we process your data

• The right to withdraw your consent for marketing communications

• The right to data portability (request a copy of your data in a structured format)

To exercise any of these rights, please contact us. We will respond to your request within a reasonable time frame.

 

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

 

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the "last updated" date will be revised accordingly. Your continued use of our website after any changes indicates your acceptance of the updated policy.